City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

The Branch Manager is responsible for the overall performance, management, and operational efficiency of the branch. This leadership role ensures alignment with company objectives, budget targets, and service excellence standards. The Branch Manager will oversee staff, compliance, customer satisfaction, asset control, and operational workflows to deliver optimal branch performance.

• Performance & Financial Management: Achieve or exceed performance targets and branch budgets. Manage costs effectively to optimize operational efficiency. Be responsible for branch P&L reporting and performance insights.
• Operational Oversight: Drive daily operational excellence and service delivery. Ensure efficient coordination of all branch activities and logistics. Oversee all dispatch and receiving activities including cargo and linehauls.
• Compliance & Documentation: Ensure full compliance with regulatory and internal policies. Maintain accurate records for stock control, PODs, purchase orders, and related documentation.
• Reporting & Analysis: Complete and submit operational and distribution reports timeously. Identify trends and recommend process improvements.
• Customer Service: Uphold high standards of customer service and communication. Resolve customer queries and complaints promptly.
• People Management: Lead, motivate, and manage branch staff performance. Handle disciplinary processes in line with HR policy. Ensure continuous onboarding and training of staff.
• Health, Safety & Maintenance: Ensure compliance with OHS legislation and internal safety protocols. Conduct routine driver alcohol testing. Oversee maintenance of branch facilities and vehicle fleet.
• Technology & Process Improvement: Champion the use of OnRoute or other operational systems. Monitor and improve branch routing and delivery efficiency. Track and act on KPIs, initiating corrective action where needed.
• Asset & Housekeeping Management: Serve as custodian of branch assets. Maintain a clean, organized, and professional branch environment.